Symantec 11859262 Datasheet download pdf (Page 208)

Table D-3

General error messages (continued)

DescriptionError

If you are using Veritas DLA, you might encounter this error which indicates

that the internal structure of the v2i file is invalid or unsupported.

Despite this error, the recovery point on the disk is still valid. To correct this

issue, you can use a regular CD or DVD drive to read the recovery point, or

you can remove Veritas DLA from the computer so that the CD can be properly

read.

This error can also occur for one of the following reasons:

■ The recovery point is damaged or corrupted.

Damage can occur when you create a recovery point over a network and

there is significant packet loss during the creation of the recovery point.

Symantec recommends that you verify recovery points after they are

created to ensure their integrity.

Create a new recovery point to a different location, or create a new

recovery point with a different file name to the same location.

■ The recovery point is fine, but there may be a conflict with spyware

detection software (such as Pest Control or Spybot) that causes the

recovery point to become corrupt or appear to be corrupted.

While using Backup Exec System Recovery or the Recovery Point Browser,

you should turn off all spyware detection software.

■ You copied a recovery point from one FireWire drive to another FireWire

drive while connected to a FireWire expansion card that uses a Via chipset

(such as the Kouwell card).

To work around this issue, replace your Via-based FireWire expansion

card with a card that uses a non-Via chipset (such as the Adaptec 4300

Fireconnect, which uses a TI chipset).

EA39070A

This error is usually caused by insufficient rights to the Symantec Backup

Exec System Recovery Agent service. A user must have administrator and

domain administrator rights on the sub-share folder. Check that the Symantec

Backup Exec System Recovery Agent services Log On information is correct.

EA390712

Troubleshooting Backup Exec System Recovery

Troubleshooting error messages

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Symantec 11859262 Datasheet Page 208