Symantec 11859262 Datasheet Page 181
- Page / 228
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Locating required system information
You can get system information directly from Windows. This information can be
used to specify an IP address, drivers, and so forth when you install the Symantec
product or set up the recovery environment.
To locate required system information
1
In the Windows Start menu, click Start > Programs > Accessories > System
Tools > System Information.
2
Use the tree panel area to select the information group you want to view or
print.
Drive letter changes
If the drive letter of the CD drive has changed since you installed the product, you
receive an error message (the MSI file cannot be found) when you run the Repair
or Modify installation option from the Backup Exec System Recovery CD. This
error typically occurs if you add or remove external devices to a desktop computer
or if you add or remove internal devices to a laptop.
To avoid this issue, ensure that the drive letter of the CD drive is the same as when
you installed Backup Exec System Recovery.
About Microsoft .NET Framework
Microsoft .NET Framework 2.0 is required to run Backup Exec System Recovery.
If you have an earlier version of .NET Framework, the Backup Exec System
Recovery installation upgrades your version to the required 2.0 version.
Troubleshooting recovery points
The following are some of the most common issues when trying to create recovery
points:
■ Burning recovery points to a CD or DVD
See “Burning recovery points to a CD or DVD” on page 182.
■ Support for CD/DVD burners
See “Support for CD/DVD burners” on page 182.
■ Support for DVD-ROM drives
See “Support for DVD-ROM drives” on page 182.
■ About hiberfil.sys and pagefile.sys files
See “About hiberfile.sys and pagefile.sys files” on page 182.
181Troubleshooting Backup Exec System Recovery
Troubleshooting recovery points
- Symantec Backup Exec™ 1
- System Recovery 1
- Legal Notice 2
- Technical Support 3
- Licensing and registration 4
- Customer service 4
- Contents 7
- Contents8 8
- 9Contents 9
- Contents10 10
- Chapter 11 Copying a drive 11
- Contents12 12
- 13Contents 13
- Contents14 14
- Installing Symantec Backup 15
- Exec™ System Recovery 15
- Table 1-1 16
- Minimum system requirements 16
- Minimum RequirementsComponent 16
- Unavailable features 17
- When you delay licensing 18
- ■ Restore Anyware 19
- ■ Convert to Virtual Disk 19
- <drive>:\autorun.exe 20
- Completing the installation 21
- Setting up your first backup 22
- If driver validation fails 24
- DescriptionTab 27
- Enabling network throttling 29
- Managing file types 31
- ■ Information 33
- ■ Errors 33
- ■ Warnings 33
- Uninstalling the product 36
- Introducing Symantec 37
- Backup Exec™ System 37
- Recovery 37
- DescriptionFeature 39
- Key product components 40
- ■ Defining a backup 41
- ■ Running a backup 41
- Best practices for backing 43
- Before you back up 44
- During a backup 45
- When the backup is complete 45
- Additional tips about backups 46
- Best practices for backing up 48
- Backing up your data 49
- About backing up your data 50
- Choosing a backup type 51
- Defining a drive-based backup 51
- Click Next 53
- ■ Disable SmartSector Copying 55
- ■ Use password 55
- ■ Use AES Encryption 55
- Running a One Time Backup 57
- ■ Standard 58
- ■ Medium 58
- About network credentials 60
- Cscript script_filename.vbs 61
- 61Backing up your data 61
- 63Backing up your data 63
- After defining your backup 65
- Run a backup with options 66
- 69Backing up your data 69
- Table 4-2 70
- ■ Protection from hard 72
- ■ Ideal for off-site storage 72
- ■ Reserves hard drive space 72
- 75Backing up your data 75
- Editing a backup schedule 77
- Editing backup settings 77
- Turning off a backup job 77
- Deleting backup jobs 79
- SNMP traps 79
- Using the Advanced page 80
- 81Backing up your data 81
- Backing up remote 83
- Deploying the agent 85
- RemoteComputerName\UserName 86
- Table 5-1 90
- DescriptionBest practice 90
- Opening Services 91
- ■ Restart 92
- Monitoring the status of 99
- Table 6-2 102
- Backups calendar icons 102
- Icon statesDescriptionIcon 102
- Customize status reporting 104
- Viewing drive details 105
- Exploring the contents of a 109
- Using a search engine 112
- Managing backup 115
- About drive-based backups 116
- About file and folder backups 116
- Managing recovery points 117
- Deleting a recovery point set 118
- Managing backup destinations 120
- Click OK 127
- Recovering files, folders, or 129
- Recovering a secondary drive 134
- About LightsOut Restore 137
- Configuring LightsOut Restore 138
- Recovering a computer 141
- 143Recovering a computer 143
- 149Recovering a computer 149
- About using Restore Anyware 150
- 151Recovering a computer 151
- 155Recovering a computer 155
- Exploring your computer 156
- Starting networking services 157
- 159Recovering a computer 159
- Getting a static IP address 160
- 161Recovering a computer 161
- About the Support Utilities 163
- Copying a drive 165
- Preparing to copy drives 166
- Table 11-1 168
- DescriptionOption 168
- Using a search engine to 169
- Desktop feature 171
- Backing up VSS-aware 173
- Databases 174
- Creating a hot recovery point 176
- About Active Directory 177
- The role of Active Directory 178
- Troubleshooting Backup 179
- Exec System Recovery 179
- Troubleshooting installation 180
- Drive letter changes 181
- Support for CD/DVD burners 182
- Support for DVD-ROM drives 182
- Using the support utilities 188
- Table D-1 189
- Support utilities (continued) 189
- Editing the boot.ini file 196
- Server clusters and restoring 198
- Workgroups and restoring 199
- ■ AACPI: Single processor 201
- ■ ACPI: Single processor 202
- ■ MPS: Multi processor 202
- Dual-boot systems 203
- Driver failure 203
- General error messages 205
- Table D-3 206
- DescriptionError 206
- General troubleshooting 210
- Services 211
- Viewing agent dependencies 215
- RPC server unavailable 219
- Index222 222
- 223Index 223
- Index224 224
- 225Index 225
- Index226 226
- 227Index 227
- Index228 228
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