Symantec 11859262 Datasheet Page 204
- Page / 228
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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For Windows 2000 Professional or Windows XP Professional.
■ On Windows Vista, access Help and Support for information about disk
management.
Troubleshooting error messages
The troubleshooting error messages that you may see are described in the following
sections:
■ See “Recovery Point Browser error messages” on page 204.
■ See “General error messages ” on page 205.
For more information, go to the following URL and perform a search:
http://www.symantec.com/enterprise/index.jsp
You can review additional information about troubleshooting errors in the
pushlog.txt file or in the product interface when you deploy the agent.
See “Backup Exec System Recovery agent and Windows Services ” on page 211.
Recovery Point Browser error messages
Table D-2 provides information about errors that you might encounter while using
the Recovery Point Browser and how to resolve those errors.
Table D-2
Recovery Point Browser error messages
DescriptionError
Symantec Backup Exec System Recovery was unable
to initialize the COM subsystem. This error can be
caused by insufficient resources or corrupt DLLs.
Restart the system, and try to free system resources.
Cannot initialize COM library
Symantec Backup Exec System Recovery was unable
to allocate resources for the Symantec mount
manager. This error is usually reported when
Backup Exec System Recovery is partially installed
or some of its COM objects are missing or
incorrectly registered.
To correct this condition, reinstall Symantec Backup
Exec System Recovery.
Cannot allocate Symantec Backup
Exec System Recovery mount
manager instance
Troubleshooting Backup Exec System Recovery
Troubleshooting error messages
204
- Symantec Backup Exec™ 1
- System Recovery 1
- Legal Notice 2
- Technical Support 3
- Licensing and registration 4
- Customer service 4
- Contents 7
- Contents8 8
- 9Contents 9
- Contents10 10
- Chapter 11 Copying a drive 11
- Contents12 12
- 13Contents 13
- Contents14 14
- Installing Symantec Backup 15
- Exec™ System Recovery 15
- Table 1-1 16
- Minimum system requirements 16
- Minimum RequirementsComponent 16
- Unavailable features 17
- When you delay licensing 18
- ■ Restore Anyware 19
- ■ Convert to Virtual Disk 19
- <drive>:\autorun.exe 20
- Completing the installation 21
- Setting up your first backup 22
- If driver validation fails 24
- DescriptionTab 27
- Enabling network throttling 29
- Managing file types 31
- ■ Information 33
- ■ Errors 33
- ■ Warnings 33
- Uninstalling the product 36
- Introducing Symantec 37
- Backup Exec™ System 37
- Recovery 37
- DescriptionFeature 39
- Key product components 40
- ■ Defining a backup 41
- ■ Running a backup 41
- Best practices for backing 43
- Before you back up 44
- During a backup 45
- When the backup is complete 45
- Additional tips about backups 46
- Best practices for backing up 48
- Backing up your data 49
- About backing up your data 50
- Choosing a backup type 51
- Defining a drive-based backup 51
- Click Next 53
- ■ Disable SmartSector Copying 55
- ■ Use password 55
- ■ Use AES Encryption 55
- Running a One Time Backup 57
- ■ Standard 58
- ■ Medium 58
- About network credentials 60
- Cscript script_filename.vbs 61
- 61Backing up your data 61
- 63Backing up your data 63
- After defining your backup 65
- Run a backup with options 66
- 69Backing up your data 69
- Table 4-2 70
- ■ Protection from hard 72
- ■ Ideal for off-site storage 72
- ■ Reserves hard drive space 72
- 75Backing up your data 75
- Editing a backup schedule 77
- Editing backup settings 77
- Turning off a backup job 77
- Deleting backup jobs 79
- SNMP traps 79
- Using the Advanced page 80
- 81Backing up your data 81
- Backing up remote 83
- Deploying the agent 85
- RemoteComputerName\UserName 86
- Table 5-1 90
- DescriptionBest practice 90
- Opening Services 91
- ■ Restart 92
- Monitoring the status of 99
- Table 6-2 102
- Backups calendar icons 102
- Icon statesDescriptionIcon 102
- Customize status reporting 104
- Viewing drive details 105
- Exploring the contents of a 109
- Using a search engine 112
- Managing backup 115
- About drive-based backups 116
- About file and folder backups 116
- Managing recovery points 117
- Deleting a recovery point set 118
- Managing backup destinations 120
- Click OK 127
- Recovering files, folders, or 129
- Recovering a secondary drive 134
- About LightsOut Restore 137
- Configuring LightsOut Restore 138
- Recovering a computer 141
- 143Recovering a computer 143
- 149Recovering a computer 149
- About using Restore Anyware 150
- 151Recovering a computer 151
- 155Recovering a computer 155
- Exploring your computer 156
- Starting networking services 157
- 159Recovering a computer 159
- Getting a static IP address 160
- 161Recovering a computer 161
- About the Support Utilities 163
- Copying a drive 165
- Preparing to copy drives 166
- Table 11-1 168
- DescriptionOption 168
- Using a search engine to 169
- Desktop feature 171
- Backing up VSS-aware 173
- Databases 174
- Creating a hot recovery point 176
- About Active Directory 177
- The role of Active Directory 178
- Troubleshooting Backup 179
- Exec System Recovery 179
- Troubleshooting installation 180
- Drive letter changes 181
- Support for CD/DVD burners 182
- Support for DVD-ROM drives 182
- Using the support utilities 188
- Table D-1 189
- Support utilities (continued) 189
- Editing the boot.ini file 196
- Server clusters and restoring 198
- Workgroups and restoring 199
- ■ AACPI: Single processor 201
- ■ ACPI: Single processor 202
- ■ MPS: Multi processor 202
- Dual-boot systems 203
- Driver failure 203
- General error messages 205
- Table D-3 206
- DescriptionError 206
- General troubleshooting 210
- Services 211
- Viewing agent dependencies 215
- RPC server unavailable 219
- Index222 222
- 223Index 223
- Index224 224
- 225Index 225
- Index226 226
- 227Index 227
- Index228 228
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