Symantec 11859262 Datasheet download pdf (Page 186)

Note: If there is no DHCP service available and you have stored your recovery

points to a network drive, a delayed apply will not work because the computer

name cannot be resolved to the IP address.

To resolve this issue, boot directly into the recovery environment and restore the

recovery point from there using a static IP address.

See “About recovering a computer ” on page 141..

When a drive cannot be found after a failed or cancelled recovery job

When you cancel a recovery job in the middle of the recovery process, in most

cases, the destination partition (or drive) is already created (or deleted if it was

pre-existing), but a drive letter has not been assigned to it. Because a drive letter

has not yet been assigned, the drive will not be displayed in either Backup Exec

System Recovery or Windows Explorer.

Backup Exec System Recovery is designed to keep drive letter assignments intact

when you restore the drive. It does not assign a drive letter if the destination drive

did not have a drive letter to begin with, when you restore a recovery point.

At the time you canceled the recovery, the drive did not yet have the drive letter

assigned to it. As a result, when you successfully restored the entire drive to the

same destination a second time, Backup Exec System Recovery detected that the

drive did not have a drive letter assignment, and therefore kept that assignment

intact. A drive with no drive letter will not display in Backup Exec System Recovery

or Windows Explorer. However, the data that is contained in the recovery point

that you use to recover is completely restored.

You can fix this display issue by manually assigning a drive letter to the drive by

using a tool such as Microsoft’s Disk Management console.

Troubleshooting the recovery environment

To help you resolve problems while you use the Symantec Recovery Disk (the

recovery environment) or to solve issues while you recover data with Symantec

Recovery Disk, review the following information.

■ See “How Symantec Recovery Disk works” on page 187.

■ See “Starting a computer from the CD drive ” on page 191.

■ See “You cannot access the local drive where your recovery points are saved

” on page 192.

■ See “A warning message indicates that Windows might not run correctly

because of insufficient memory” on page 193.

Troubleshooting Backup Exec System Recovery

Troubleshooting the recovery environment

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Symantec 11859262 Datasheet Page 186